Terms of Service

1. This agreement

These terms are an agreement between you and PointPrep ("PointPrep", "we", "us"). PointPrep isn't registered as a company yet. It's owned and run by its two founders, and we'll add its registration details here once it's registered.

By creating an account or buying a plan, you agree to these terms. Our Privacy Policy explains how we handle your personal data, and our Refund Policy forms part of these terms. If you don't agree, don't use PointPrep.

2. Who can use PointPrep

You must be 16 or older. PointPrep is for your own study for the GPPQE.

3. Your account

• You sign in with a one-time code sent to your email, or with Apple or Google. Anyone who can read your email can sign in as you, so keep your email account secure.
• An account is for one person. Don't share it, sell it or let others use your plan.
• Tell us straight away if you think someone else has used your account.
• You can delete your account at any time from Account in the app or web app.

4. Plans and payment

• A plan is a one-time purchase that gives you full access for a fixed period: 1, 3, 6 or 12 months, which is 30, 91, 182 or 365 days. Plans don't renew, and we never charge you again without you choosing to buy.
• Your plan starts as soon as your payment goes through, because you've asked us to start it straight away. If you buy a plan while another is active, the new one starts when the current one ends.
• Prices are in Ghana cedis (GHS) and the price shown at checkout is the full amount you pay. Payments are processed by Paystack, by card or mobile money.
• You can buy a plan as a gift for someone else's email. It goes onto the PointPrep account with that email, which we create if there isn't one, and starts when your payment goes through, or when their current plan ends. The plan is theirs to use under these terms. The receipt and any refund are yours.
• We email you a receipt, and remind you 7 days before your plan ends and again when it has ended.
• When a plan ends, you keep your account, history and streak, and can buy another plan at any time.
• We may change prices, but a change never affects a plan you've already paid for.

5. Cancelling and refunds

You can get a full refund if you ask within 7 days of paying and have answered fewer than 100 questions since then, and in some other cases. Our Refund Policy explains them, and how to ask.

6. Using PointPrep fairly

You agree not to:

• copy, screenshot in bulk, scrape, publish, sell or share questions, explanations or other content;
• use bots or other automated tools to access PointPrep;
• try to break, overload or get around the security of the service;
• access other people's accounts or data;
• send reports or feedback that are abusive, unlawful or not about PointPrep.

7. Our content

Questions, explanations, study material and the PointPrep apps belong to PointPrep or the people who license them to us. While you have an account, we give you a personal, non-transferable licence to use them for your own study. It ends when your account closes.

PointPrep is a study aid. We review questions before they're published and correct them when you tell us something is wrong, but we can't promise every answer is free of errors, and we don't guarantee exam results. Our content isn't professional, clinical or medical advice: always follow current official guidance and your training when caring for patients.

PointPrep is independent. It isn't run by, endorsed by or connected to the Pharmacy Council, Ghana, any school of pharmacy or any exam body.

8. Your reports and feedback

When you report a problem or send us an idea, you let us use it to improve PointPrep, without paying you. We don't have to act on it, and we'll handle any personal data in it as our Privacy Policy describes.

9. Changes to PointPrep

We keep improving PointPrep, so we may add, change or remove questions and features. We won't take away the main things a plan includes while it's active. We aim to keep PointPrep available at all times, but it may sometimes be down for maintenance or because of problems outside our control.

If we ever close PointPrep, we'll tell you at least 30 days before, and refund the unused part of any active plan.

10. Suspension and closing accounts

• You can stop using PointPrep and delete your account at any time. Deleting it doesn't give you a refund for unused plan time, except as our Refund Policy allows, so ask for any refund before you delete.
• If you seriously or repeatedly break these terms, for example by sharing your account or copying content, we may suspend or close your account. Where we reasonably can, we'll warn you first and tell you why. We don't refund unused plan time on an account closed for breaking these terms, unless the law requires it.
• If we close your account for any other reason, we'll refund the unused part of your plan.

11. Our responsibility to you

We'll provide PointPrep with reasonable care and skill. Apart from that, and as far as the law allows, PointPrep is provided as it is and as available.

As far as the law allows:

• we aren't responsible for loss that wasn't foreseeable, or for indirect loss such as missed opportunities, exam results or lost income;
• our total responsibility to you for all claims about PointPrep is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit, and nothing takes away your rights as a consumer under the law.

12. Apps from the App Store and Google Play

If you use a PointPrep app downloaded from Apple's App Store:

• these terms are between you and PointPrep, not Apple, and PointPrep, not Apple, is responsible for the app and its content;
• Apple has no obligation to provide maintenance or support for the app;
• if the app fails to meet a warranty that applies to it, you can tell Apple, and Apple may refund the price you paid for the app, if any. Apple has no other warranty obligation for the app;
• PointPrep, not Apple, is responsible for any claims about the app, including product liability, failure to meet a legal or regulatory requirement, consumer protection or privacy claims, and claims that the app infringes someone else's intellectual property;
• you confirm you're not in a country under a United States embargo and not on a United States government list of prohibited or restricted parties;
• Apple and its subsidiaries can enforce these terms against you as third-party beneficiaries.

You also agree to the rules of the store you download from, such as Apple's Media Services Terms or the Google Play Terms of Service. Plans aren't sold in the apps.

13. Disputes and governing law

If something goes wrong, contact us first: most problems can be fixed quickly. If we can't agree within 30 days, we can both agree to try mediation before going to court.

These terms are governed by the laws of Ghana, and the courts of Ghana can decide any dispute about them. If you live outside Ghana, you keep any protections your own country's law gives you that can't be removed by agreement.

14. Changes to these terms

We may update these terms, for example when we change PointPrep or the law changes. We'll post the new version here with its date and, for important changes, tell you by email or in the app at least 14 days before they take effect. If you keep using PointPrep after that, the new terms apply. If you don't agree, you can delete your account, and we'll refund the unused part of your plan.

15. Contact us

Questions about these terms: email support@pointprep.com, write to PointPrep, Residential Enclave, KNUST, Kumasi, Ghana, or use our contact page.